Yes. Even a small adjustment may affect the device's ability to read the meter correctly.
Smartvatten optical devices capture meter readings with high precision. As a result, moving the device, rotating it slightly, or removing and repositioning it can impact the alignment between the device and the meter.
If the alignment changes, the device may:
Read incorrect values
Stop reading the meter altogether
Show unexpected increases or decreases in consumption
Report incomplete or inaccurate data
Even if the device is placed back in what appears to be the same position, reconfiguration may be required to ensure reliable readings.
Need Help?
If your device has been moved and you would like assistance verifying that it is working correctly, please contact info@smartvatten.com. Your inquiry will be routed to the appropriate local support team.