Yes — even if you moved the device “just a little,” a reconfiguration is very likely needed.
Smartvatten optical devices capture water meter readings with millimeter-level precision.
Because of this, even a small movement — bumping the device, cleaning around it, or rotating it slightly — can cause the camera or sensor to misalign.
When the device is moved, even if placed “back where it was,” these conditions may no longer be perfectly aligned. As a result, the device may:
read incorrect values
stop reading entirely
show sudden spikes or drops in consumption
send incomplete or inconsistent data to the API
If the device was moved — even slightly — we strongly recommend contacting
Please contact us so we can assist:
📧 integrations@smartvatten.com (fastest for integration-related issues)
We also respond through:
📧 info@smartvatten.com
📞 +31 20 34 58 851