Q: I have installed a new Smartvatten device on the water meter, is it working?
A: Please inform our Customer Support via phone or info@smartvatten.com . We check that the reading has started on the new device. At the same time, we check the meter image and add the serial number of the water meter to our system.
Green Status LED: shows power supply
Blue Status LED: shows connection status; after 10-15 Minutes this LED should glow blue continuously - the device has a connection. If it blinks blue/red it does not have a connection (How to fix it see below)
You can also check the latest meter image yourself on https://meter.smartvatten.com immediately after installation by entering the 4 last digits of your phone number and the 6-digit device ID shown on the Smartvatten device.
Q: The Smartvatten device cannot be installed on a new water meter, what should I do?
A: Send a picture of the new water meter to our Customer Support via info@smartvatten.com . If you know the model, include that information as well so we can determine how to proceed.
Q: The device I installed is not connecting to the network. What could be the reason?
A: Your network connection may not be good enough. If you are in the room where the device is installed and your phone has a signal, the device should work. If there is no phone signal, this may explain the connection problem. The lack of the signal is a common explanation when the water meter is installed in a parking garage or other underground space.
Moving the CPU-Unit to a higher spot or close to the outside wall, window, etc. can improve the connection. For bigger challenges we will provide a new device with a signal strengthener (modem).
The cause of connection problems can also be found in a device that has been sitting in a box for some time before installation and needs updating. To start the update, first unplug the device for min. 30 seconds and then plug it back in. After letting the device update for a while, it should work normally again.