Q: I have installed a new Smartvatten device on the water meter, is it working?
A: Please call our Customer Support. We check that the reading has started on the new device. At the same time, we check the meter image and add the serial number of the water meter to our system. If the light on the Smartvatten device does not light up, check that the device is receiving power. You can also check the latest meter image yourself at https://meter.smartvatten.com immediately after installation by entering the 4 last digits of your phone number and the 6-digit code shown on the Smartvatten device.
Q: The Smartvatten device cannot be installed on a new water meter, what should I do?
A: Send a picture of the new water meter to our Customer Support. If you know the model, include that information as well so we can determine how to proceed.
Q: The device I installed is not connecting to the network. What could be the reason?
A: Your network connection may not be good enough. If you are in the room where the device is installed and your phone has a signal, the device should work. If there is no signal, this may explain the connection problem. The lack of the signal is a common explanation when the water meter is installed in a parking garage or other underground space. Contact Customer Support and we will help you. The cause of connection problems can also be found in a device that has been sitting in a box for some time before installation and needs updating. To start the update installation, first unplug the device and then plug it back in. After letting the device update for a while, it should work normally again. If the device does not work, please contact Customer Support and we can resolve the issue together.